Introduction
This Privacy Policy describes how Dreamji ("we", "us", "our") collects, processes, stores, and protects the personal information you provide when you use dreamji.best — including account registration, deposits, betting activity, card games, and any interaction with our customer support team.
Dreamji is committed to protecting the privacy of every Filipino player on the platform. We take our obligations under applicable Philippine data privacy law seriously, and this policy reflects that commitment in plain, practical terms. If something in this policy is unclear, please get in touch with us before using the platform.
By creating a Dreamji account or using any feature of the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Dreamji handles personal data, please do not register or use the service.
This policy applies to personal data collected through the Dreamji platform only. It does not cover the data practices of third-party services — such as GCash, Maya, or BDO — that you use to deposit or withdraw. Those services have their own privacy policies.
What Personal Information We Collect
The personal data Dreamji collects depends on how you use the platform. Below is a breakdown of the main categories:
Information You Provide Directly
- Registration details: Your full name, email address, date of birth, username, and password when you create a Dreamji account.
- Identity verification (KYC): Government-issued ID documents (such as a Philippine passport, driver's licence, or UMID), selfie photos, and proof of address when requested during the verification process.
- Financial information: Payment method details, including GCash or Maya account references, bank account identifiers (for BDO, BPI, UnionBank), or card details for Visa and Mastercard transactions. Dreamji does not store full card numbers — payment processing is handled through secure third-party payment processors.
- Communications: Messages, queries, and documents you send to Dreamji support, including complaint details and any information you voluntarily include in correspondence.
Information Collected Automatically
- Usage data: Games you play, bets placed, betting amounts in PHP, game outcomes, session durations, and features accessed within the Dreamji platform.
- Device and technical data: IP address, browser type and version, device model, operating system, screen resolution, and general location derived from your IP address.
- Cookies and tracking technologies: Session cookies, preference cookies, and analytics data. See Section 10 for full cookie details.
How We Collect Your Information
Dreamji collects personal information through the following channels:
- Directly from you — when you register, complete KYC verification, make deposits or withdrawals, place bets, play games, or contact our support team.
- Automatically through the platform — when you access and use Dreamji, our servers and analytics tools automatically record technical and usage data.
- From payment providers — when you deposit or withdraw using GCash, Maya, BDO, or other supported methods, we receive confirmation data (transaction reference numbers, amounts) from those providers to update your Dreamji account balance.
- From identity verification services — when you submit documents for KYC, Dreamji may work with third-party verification providers to confirm the validity of your identity documents. These providers process your data under their own privacy policies and only return a pass/fail result to Dreamji in most cases.
How Dreamji Uses Your Personal Information
Dreamji uses your personal data for the following purposes:
- Account management: Creating and maintaining your Dreamji account, verifying your identity, and enabling you to access all platform features.
- Processing transactions: Handling deposits, withdrawals, and bet settlements in PHP through your chosen payment method. Accurate transaction records are essential for your account history and for resolving any disputes.
- Legal and regulatory compliance: Meeting obligations under Philippine gaming regulations, anti-money laundering requirements, and data privacy law, including the Data Privacy Act of 2012 (Republic Act 10173).
- Fraud prevention and security: Detecting unusual activity, preventing account abuse, identifying potentially fraudulent transactions, and protecting the integrity of the Dreamji platform.
- Platform improvement: Analysing how players use Dreamji to improve game performance, betting market design, and the overall player experience. This analysis uses aggregated data wherever possible.
- Responsible gaming: Monitoring betting patterns to identify players who may need support, applying deposit limits and self-exclusion settings, and providing responsible gaming tools effectively.
- Customer support: Responding to your queries, resolving disputes, processing account requests, and maintaining records of communications for quality and compliance purposes.
- Communications: Sending account notifications, deposit and withdrawal confirmations, and important policy updates. Dreamji does not send unsolicited marketing communications without your consent.
Legal Bases for Processing
Dreamji processes your personal data on the following legal grounds under applicable Philippine data privacy law:
- Contractual necessity: Processing is necessary to provide the Dreamji service — account creation, bet settlement, payment processing, and withdrawal handling.
- Legal obligation: Processing is required to comply with Philippine gaming regulations, anti-money laundering law, and identity verification requirements mandated by regulatory authorities.
- Legitimate interests: Dreamji has a legitimate interest in fraud prevention, platform security, and improving the service for all players, provided these interests are not outweighed by your privacy rights.
- Consent: Where Dreamji relies on your consent for specific processing — such as optional marketing communications — you may withdraw that consent at any time by contacting support or adjusting your account notification settings.
Payment Data and Financial Information
Financial transactions on Dreamji are processed in Philippine Peso (₱ PHP) through secure, encrypted connections. When you use GCash, Maya, BDO, BPI, UnionBank, or a Visa/Mastercard to deposit or withdraw, here is how Dreamji handles that data:
- Full bank account numbers and full card numbers are never stored on Dreamji's servers. These are processed directly by the payment provider's encrypted system.
- Dreamji stores transaction reference numbers, amounts, timestamps, and the payment method type (e.g., "GCash deposit – ₱1,000") for account ledger purposes and dispute resolution.
- Withdrawal requests are linked to your verified account identity to prevent fraudulent withdrawal requests by unauthorised parties.
- Transaction history is retained for the period required by applicable law and Dreamji's audit obligations. See Section 8 for retention details.
Dreamji will never ask for your GCash PIN, bank password, or full card number via email or chat. If anyone contacts you claiming to be Dreamji support and asks for these details, do not provide them and report it to support immediately.
Data Retention Periods
Dreamji retains your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve disputes. Here is a summary of typical retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration details | Duration of account + 5 years | Regulatory and audit compliance |
| KYC / identity documents | Duration of account + 5 years | Anti-money laundering law requirements |
| Transaction records (deposits/withdrawals) | 7 years minimum | Financial records and dispute resolution |
| Betting and game history | 5 years from event date | Bet settlement disputes and regulatory audit |
| Customer support communications | 3 years from last contact | Quality assurance and dispute evidence |
| Device and usage analytics | 13 months (aggregated after) | Platform improvement and fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent compliance |
Once data is no longer required for the stated purpose and any applicable retention obligation, Dreamji will securely delete or anonymise it so it can no longer be linked to you as an individual.
How Dreamji Protects Your Data
Dreamji uses a combination of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, and alteration:
- SSL/TLS encryption: All data transmitted between your device and Dreamji's servers is encrypted using industry-standard TLS protocols.
- Secure data storage: Personal data is stored on servers with restricted access controls. Access to sensitive data is limited to authorised Dreamji personnel who require it to perform their job function.
- Password hashing: Passwords are never stored in plain text. Dreamji uses secure cryptographic hashing to protect account credentials.
- Fraud monitoring: Dreamji's systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour.
- Regular security reviews: Dreamji conducts regular reviews of security practices and updates them in response to evolving threats and industry standards.
While Dreamji takes robust precautions, no online system is completely immune to security risks. In the event of a data breach that is likely to affect your rights, Dreamji will notify affected players in accordance with applicable Philippine law.
Cookies and Tracking Technologies
Dreamji uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Here's a breakdown of what we use:
- Essential cookies: Required for the platform to function — including session management, keeping you logged in during a visit, and maintaining your bet slip. These cannot be disabled without breaking the platform.
- Preference cookies: Remember your settings and preferences on Dreamji, such as language preferences and notification settings, so you don't have to reset them each visit.
- Analytics cookies: Collect anonymised information about how players navigate the platform — which features are most used, how long sessions last, and where errors occur. This data helps Dreamji improve the platform experience over time.
- Security cookies: Detect and prevent fraudulent behaviour, bot activity, and other malicious use of the Dreamji platform.
You can control non-essential cookies through your browser settings. Note that disabling essential cookies may prevent parts of Dreamji from working correctly. For full cookie management options, check your browser's privacy and cookie settings.
Your Privacy Rights as a Dreamji Player
Under the Philippine Data Privacy Act of 2012 (RA 10173) and other applicable laws, you have the following rights regarding your personal data held by Dreamji:
To exercise any of the above rights, contact Dreamji support through your logged-in account or by emailing support@dreamji.best. We will verify your identity before processing any data request to ensure your information is not released to the wrong person. Requests are typically fulfilled within 30 days.
12. Minors and Under-21 Policy
Dreamji is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under 21 years old. If we discover that a person under 21 has registered an account on Dreamji, we will immediately close that account and securely delete all associated personal data.
If you are a parent or guardian and believe your child may have registered a Dreamji account, please contact our support team immediately so we can take appropriate action.
13. Updates to This Privacy Policy
Dreamji may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered players via email or an in-platform notification.
The updated policy will be published on this page with a revised "Last Updated" date. Continuing to use Dreamji after an updated policy is published means you accept the changes. If you disagree with a material change, you may close your account and withdraw your balance before the changes take effect.
14. Contact Dreamji About Privacy
If you have questions about this Privacy Policy, want to exercise a data subject right, or have a concern about how Dreamji handles your personal information, please contact us:
- Via the support contact options available within your logged-in Dreamji account
- By email at support@dreamji.best
Please include your registered email address and a clear description of your request or concern. We aim to respond to all privacy-related enquiries within 15 working days. Complex requests involving data exports or multiple accounts may take up to 30 days but we will keep you updated throughout.
Privacy Protections Built Into Dreamji
Dreamji's approach to data privacy isn't just a legal checkbox — it's designed around what matters most to Filipino players using the platform every day.
No Data Selling — Ever
Dreamji does not sell your personal information to advertisers or data brokers. Your name, contact details, and betting history are used only to operate your account and comply with applicable Philippine law. Full stop.
Encrypted Connections Always
Every interaction between your phone or browser and Dreamji happens over an encrypted TLS connection. Whether you're making a GCash deposit, placing a bet, or checking your balance, the connection is always secured.
KYC That Protects You
Identity verification isn't just a regulatory requirement — it protects you. KYC ensures that nobody else can withdraw from your Dreamji account. Your verified identity is the security layer between your winnings and any fraudulent withdrawal attempt.
Clear Retention, Not Forever
Dreamji keeps your data for defined, legally justified periods — not indefinitely. Once the retention period ends and there's no legal reason to keep it, your data is securely deleted or anonymised so it can't be traced back to you.
Your Rights Are Real
Dreamji actively supports your right to access, correct, or delete your personal data. Requests are handled within 30 days by a real team — not an automated system that redirects you to an FAQ page and goes quiet.
PHP Payments, Local Privacy
Because Dreamji operates exclusively in Philippine Peso with local payment methods, your financial data stays within a familiar, locally regulated ecosystem. No overseas bank transfers mean fewer data handoffs to international third parties.